Return and Exchange
Free returns within the first month
Request a return within the first month that you order your custom pair. We'll email a postage-paid return label.
Once your return shipment has been received and authorized, a refund will be processed within 10-14 business days in the original form of payment. Shipping charges from the original order cannot be refunded.
Start your return by emailing returns@drfootman.com
Request an exchange
Need an adjustment?
Not to worry. Our satisfaction-guaranteed policy means you can request adjustments within your first month of purchase. Your comfort and satisfaction are our top priority, which is why we're willing to adjust your custom orthotics as many times as needed until they fit you perfectly.